Privacy Policy

We collect account details such as email address, password hash, plan status, usage credits, and basic project metadata. When you upload media, we may process video, audio, transcript text, caption timing, and export settings so the service can work.

We use data to provide transcription, word alignment, caption editing, storage, rendering, billing, fraud prevention, support, and product reliability. We do not sell your personal data.

Payments are processed by Razorpay. Filmizzy stores payment status, plan, order IDs, subscription IDs, and verification data. We do not store UPI PINs, card numbers, CVV, netbanking passwords, or wallet credentials.

We may use providers for database hosting, object storage, transcription, audio alignment, media processing, email/support, analytics, and payment processing. These providers receive only the information needed to perform their service.

Account and billing records are retained while your account is active and as needed for tax, security, dispute, and legal reasons. Uploaded media, generated exports, transcripts, and project metadata are retained according to plan limits and storage retention rules.

On the Free plan, uploaded cloud media may be removed after 14 days from the last project update, generated exports may be removed after 30 days, project metadata may be removed after 60 days of inactivity, and temporary processing files may be removed within 24 hours.

Paid plan cloud files are retained while paid access remains active. If paid access ends, a 15 day grace period may apply before cloud media is removed. You can also remove projects from your dashboard, which attempts to delete associated media.

You can request access, correction, export, or deletion of your personal information. Some records, such as payment, tax, fraud prevention, or security logs, may need to be retained where required by law or platform rules.

For privacy requests, contact the Filmizzy support channel listed in the product or website footer.